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Personal
Outcome Measures - 2000 Edition
The
Personal Outcome Measures were originally developed
by the Council on Quality and Leadership in
Supports for People with Disabilities in 1993.
The 2000 edition of Personal Outcome Measures,
building on over 3,000 interviews with people
receiving services across the U.S., can be used
in a broad spectrum of services and support
settings for quality improvements and accreditation.
Personal outcomes:
- are
not measures of program efficiency or effectiveness.
- are
centered on the individual, not programs or
program categories.
- challenges
program designs because they consider outcomes
that fall outside the boundaries of the program.
- are
what people expect from the services and supports
they receive.
- refer
to the major expectations that people have
in their lives. Y and more.
The
traditional measures of quality in programs
are input, process and program outcomes. Personal
Outcomes moves the measure of success from how
well the professionals and programs are doing
to how well the individual is doing in those
areas that are most important to him or her.
Organizations that are working on personal outcomes
recognize the connections between the service
and intervention and the whole person. We learn
about personal outcomes only when we talk to
the person and learn about what is important
and why.
This
manual is designed to guide you in the use of
Personal Outcomes as the basis for quality enhancement
in human services. The key to understanding
outcomes is learning about people. People live
their lives and discover their own priority
outcomes. The role of formal and informal service
and support systems is to assist people to achieve
personal outcomes. First, we provide people
with the opportunity to experience the variety
of life so they can identify their priority
outcomes. Then, we use our resources and creativity
to facilitate those outcomes.
Section
1, introduces the Organizing Principles
- basic action strategies for organizations
that form the foundation for person-centered
services and supports.
Section 2, Practice Guidance, offers
key practices and processes that organizations
can implement in their services provision.
Section 3 describes each of the Personal Outcomes.
The narrative explains the meaning of the Personal
Outcome. In "Values", the beliefs and principles
expressed in each outcome are highlighted. In
"Principles of Organizations", the core practices
that support a personal outcome approach are
defined. The "Information Gathering" page identifies
the process and suggested questions for discovering
Personal Outcomes. The "Decision Making" page
presents the questions and decision matrices
for Personal Outcomes.
Section 4, Organizational Assurances,
focus on the organization-wide practices that
are essential for quality services and supports.
©
Copyright 2000, The Council on Quality and Leadership
in Supports for People with Disabilities
Separate
Personal Outcome Measures manuals are as well
available for service and support systems specifically
for:
Children
and Youth.
Families with Young Children
Consumer Directed Behavioural Health (Mental
Health)
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