The Role of a Communication Advocate

Many users of augmentative communication techniques need help in maintaining their augmentative techniques and making them part of their lives. It is helpful to appoint one person as a communication advocate who assists the user with these activities.
It is important that the advocate have a relatively long-term commitment (at least a year) to the user. The advocate may be a professional, support worker, a family member, or a friend. Although each advocate's role varies according to the needs of the user, some typical responsibilities are listed below. A communication advocate . . . .

  1. has a good rapport with the user.
  2. understands all basic operations of the augmentative technique.
  3. provides or monitors daily maintenance of techniques (for example, charging the battery, loading the printer with paper).
  4. makes certain the technique is always available to the user.
  5. coordinates any necessary programming or updating of vocabulary.
  6. trains significant others in the environment to use the technique and interact with the user effectively. (This is an ongoing process as new friends or professionals become involved with the user.)
  7. regularly obtains feedback from the user and significant others on how communication is going.
  8. manages routine and repair servicing of the technique.
  9. obtains upgraded software as it is available.
  10. consults the augmentative communication specialist when new communication needs or problems arise.

 

© 1992 by Communication Skill Builders, Inc. / 602323-7500 / Page 119 may be reproduced for instructional use / Catalog No. 7735 (From: Augmentative Communication in the Medical Setting, © 1992, by Kathryn M. Yorkston, PhD., CCC-SLP)