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Personal Outcome Measures - 2000 Edition

The Personal Outcome Measures were originally developed by the Council on Quality and Leadership in Supports for People with Disabilities in 1993. The 2000 edition of Personal Outcome Measures, building on over 3,000 interviews with people receiving services across the U.S., can be used in a broad spectrum of services and support settings for quality improvements and accreditation. Personal outcomes:

• are not measures of program efficiency or effectiveness.
• are centered on the individual, not programs or program categories.
• challenges program designs because they consider outcomes that fall outside the boundaries of the program.
• are what people expect from the services and supports they receive.
• refer to the major expectations that people have in their lives. Y and more.

The traditional measures of quality in programs are input, process and program outcomes. Personal Outcomes moves the measure of success from how well the professionals and programs are doing to how well the individual is doing in those areas that are most important to him or her. Organizations that are working on personal outcomes recognize the connections between the service and intervention and the whole person. We learn about personal outcomes only when we talk to the person and learn about what is important and why.

This manual is designed to guide you in the use of Personal Outcomes as the basis for quality enhancement in human services. The key to understanding outcomes is learning about people. People live their lives and discover their own priority outcomes. The role of formal and informal service and support systems is to assist people to achieve personal outcomes. First, we provide people with the opportunity to experience the variety of life so they can identify their priority outcomes. Then, we use our resources and creativity to facilitate those outcomes.

Section 1, introduces the Organizing Principles - basic action strategies for organizations that form the foundation for person-centered services and supports.
Section 2, Practice Guidance, offers key practices and processes that organizations can implement in their services provision.
Section 3 describes each of the Personal Outcomes. The narrative explains the meaning of the Personal Outcome. In "Values", the beliefs and principles expressed in each outcome are highlighted. In "Principles of Organizations", the core practices that support a personal outcome approach are defined. The "Information Gathering" page identifies the process and suggested questions for discovering Personal Outcomes. The "Decision Making" page presents the questions and decision matrices for Personal Outcomes.
Section 4, Organizational Assurances, focus on the organization-wide practices that are essential for quality services and supports.

© Copyright 2000, The Council on Quality and Leadership in Supports for People with Disabilities

Separate Personal Outcome Measures manuals are as well available for service and support systems specifically for:

Children and Youth.
Families with Young Children
Consumer Directed Behavioural Health (Mental Health)

 

Available from:

The Council 100 West Road, Suite 406 Towson, MD 21204 Telephone: (410) 583-0060 Fax: (410) 583-0063 E-mail: info@thecouncil.org Web site: www.thecouncil.org

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