Planning with Personal Outcomes

All service organizations have processes to guide the planning of services and support for people receiving services. The Council on Quality and Leadership in Supports for People with Disabilities (the Council)'s "Personal Outcome Measures" help to keep the focus on each person as the key decision maker in his or her own life. This manual begins with an overview of the connection between planning and the Council's "Personal Outcome Measures".
Personal Outcomes are what people expect from the services and supports they receive. Personal Outcomes refer to the major expectations that people have in their lives.
Techniques for using personal outcomes in planning individual supports and services are outlined in chapters:

  • Personal Planning and Quality in Services.
  • Learning about Personal Outcomes.
  • Getting Ready to Plan.
  • Developing Plans in Support of Personal Outcomes.
  • A New Way of Planning.

ProLerna www.prolerna.org, a division of the Council, offers Trainer Certification on the "Personal Outcome Measures".

The Council has established 25 "Personal Outcome Measures" which focus on the person's identity, autonomy, affiliation, attainment, safeguards, rights, and health & wellness. The manual walks the reader through the proposed planning process including: preparing for the session; ground rules, facilitating the session; identifying outcomes that are most important to the person; communication: without words, tips for effective listening, developing and answering questions; etc.

© Copyright 1998, The Council on Quality and Leadership in Supports for People with Disabilities

Available from:

The Council
100 West Road, Suite 406
Towson, MD 21204
Telephone: (410) 583-0060
Fax: (410) 583-0063
E-mail: info@thecouncil.org
Web site: www.thecouncil.org

Description of Resource: 51 pages, coil bound

Approximate Cost: $35.00 (U.S.)